This page explains how to delete your Karbar24 account and the data that goes with it. It applies to the website karbar24.com, the client portal and the K24 POS, K24 Cloud, K24 Kitchen and K24 Waiter apps, all developed by Karbar24.
Your data on a device (K24 POS app)
K24 POS keeps your businesses, sales, customers and staff on your device. To delete your account and all of that data:
- Open the app and sign in as the owner.
- Go to My Profile → Privacy & your data → Delete account & data.
- Optionally tap Download a backup to keep a copy.
- Type your password (or your account recovery key) and tap Delete everything.
Everything the app stored on that device is erased at once and the app starts again empty. Uninstalling the app also removes it. Staff accounts are removed by the owner in Users.
Your karbar24.com account
Your website account holds your licence, plan, devices, support tickets, invoices and any Karbar24 Cloud business data.
- Sign in at karbar24.com/app and open Profile.
- Choose Request account deletion and confirm. (Cancel any active paid subscription first.)
- The account is closed immediately and permanently deleted after 30 days. Sign in during that time if you change your mind.
Can't sign in?
Email support@karbar24.com from your account email address with the subject "Delete my account". We confirm the request and delete the account within 30 days.
What is deleted and what is kept
- Deleted: your profile, sign-in details, team members, devices, licences, support tickets and Cloud business data; on a device, everything the app stored there.
- Kept: invoices and payment records that tax and accounting law requires us to keep, in a minimal form; backup files you saved yourself.
See the Privacy Policy for the full details.